You can launch your knowledge management initiative without heavy financial expenditures or hours of technical staff time. Enlighten.Net makes it easy, with its Customer Service Productivity pilot program.

Pilot your Enlighten.Net solution
Here's how it works:

1. Choose a department, group, or team in which to pilot your initiative. In this example, we'll assume it's your customer service group.
2. We help you install Enlighten.Net for that group.
3. Our dedicated consultants help you:
   • Clearly define your knowledge management goals for the group
   • Assess the group's current work processes and map out how to make them more efficient
   • Plan and implement a high-impact rollout of your Enlighten.Net solution
   • Develop buy-in from the customer service representatives
   • Measure and validate the results after rollout
4. We guarantee your satisfaction: If, after 90 days, you choose not to continue with Enlighten.Net, we will de-install the software and refund what you paid for it. (Our consulting fees are not refundable, since most of the results will transfer to any other solution you may try.)

Contact us today to learn more about how Enlighten.Net's pilot program can start your knowledge management program off with a bangā€”and with almost no risk to you. Click here, or call 860-269-8005.

Still not sure?
Perhaps you're not yet ready to implement any particular knowledge solution. First, you need a clearer picture of your company's existing knowledge resources and the business processes in which they're used.

If that's the case, consider engaging our knowledge management experts to audit your knowledge database and outline a knowledge management plan that will work for you. our Enlighten.Net team will:

1. Assess and analyze the current content and distribution of your organization's knowledge bases
2. Help you establish goals and objectives for a knowledge management initiative
3. Help formulate the business case for your initiative
4. Outline knowledge management strategies that are tied to your business strategies and goals
5. Cost justify a sample solution, including providing typical estimates of the ROI that your company might realize by successful deployment
6. Make recommendations to increase productivity and revenue by better distributing internal information within your firm
7. Set measurable objectives for your initiative, so you can gauge the success of its implementation
8. Give you standards and best practices against which to compare your progress

You can reap the benefits of this audit and strategy development with no obligation to purchase any Enlighten.Net software. This approach offers an extremely low-risk way to explore your knowledge management options before committing to a specific solution. At a bare minimum, you will gain a better understanding of your requirements and a benchmark against industry best practices.

For more information, contact us today by calling 860-269-8005 or by clicking here.

We also invite you to browse the following links for more information about:

• How Enlighten.Net can help turn customer service into a profit center
• Industry studies about the relationship between information access and productivity in customer service
• The importance of knowledge management in customer services
• Links to knowledge empowerment success stories, specific to customer service

...or return to our customer service home page.