PROBLEM
Even the best paper-based systems limit the productivity of customer service personnel—and few paper-based systems rank among "the best."

When your customer service representatives can't find the information that customers want—or can't find it quickly enough—the result can be lost sales or dissatisfied customers. The same is true when the information they do find is inaccurate or outdated.

SOLUTION
With Enlighten.Net, your customer service representatives don't have to leave a customer hanging on the phone while they pore through catalogs or manuals in search of the exact information they need. Nor do they have to wait for one of their colleagues to finish with a file or binder before they can use it.

Your Enlighten.Net intranet offers all employees simultaneous access to the same information. Its simple navigation and powerful Net.Search tool will let customer service representatives answer inquiries speedily—sometimes before the customer finishes asking the question!

If improving the performance of your customer service team
is your main knowledge management concern,
don't miss our special customer service section.

SOLUTION
Create a database of answers to frequently asked questions on your Enlighten.Net intranet. You'll free up hours for your staff—time that they can spend building relationships with higher-value prospects and customers.