Best Plumbing Specialties Inc. is a repair parts distribution company based in Myersville, Maryland that has supplied commercial facilities nationwide since 1962. Valves, faucet parts, shower schematics, and flushometers are just some of the many parts they provide to their customers. Like most distributors, Best Plumbing deals with lots of paperwork. Enlighten.Net’s document management solution has allowed them to streamline processes, better serve their customers, and save money.


The number one reason they turned to digital document management was storage. Dealing with vendor packing lists, supplier PO’s, pictures of parts, invoice, etc., they were in desperate need of an organizational tool when they were introduced to Enlighten.Net’s Net.DFM at one of their Prophet 21 conferences. Pete Chadwick, Best Plumbing Specialties Inc. IT Manager, says “They met our needs in both price and ability.” Best Plumbing also needed limited-access capabilities for certain folders and documents to ensure security for their records.


Selective accessibility and multi-page scanning are two big features that improved efficiency and security for Best Plumbing. Reduced paper and ink costs as well as time wasted searching through file cabinets have saved them money and allowed them to better serve their customers. Every printer and fax machine in the facility scans into Net.DFM and employees can access the appropriate documents on any network allowing for immediate problem-solving and emergency fixes.


We asked Chadwick what he would say to someone who’s still considering Net.DFM: “Why are you using file cabinets again?? Whether you are in the network or out of the office you can still access your files.” He also reports that even the transition to cloud storage was seamless and easy.” If you go paperless with Net.DFM, we guarantee you’ll see success like Best Plumbing.